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Front Office Service Advisor

Søknadsfrist: 1.06.2021
Arbeidsgiver: Randstad Spain

As a Front office Service advisor, you will:

● Be at the forefront of the business, handling multiple inbound/outbound channels interactions to support customers located in Norway.

● Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by company values and culture.

● Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.

● Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation

● Reflect our clients in a positive and professional manner.

● Thrive to achieve business targets and meet individual and team KPIs.Skills requirements:

Education, work experience, language, certificates etc.

We are looking for candidates that demonstrate:

● Fluent level in Norwegian and high level of English (C2 level) both spoken & written.

● Additional Scandinavian languages are considered an advantage.

● Customer support experience will be considered as an advantage but is not a requirement.

● Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.

● Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.

● Ability to learn and adapt to different situations.

● Service-oriented, analytical problem-solving, solution-driven mindset.

● Patience, resilience, and calmness in all situations.

● Customer-oriented with great listening and negotiation skills.

● Ability to work both independently and as a team player.

● Desire and high energy striving for excellence and quality within the business

● Advanced computer skills.

Type of work contract:

● Permanent full-time 39h employment contract.

Starting Date: Junio 1, 2021

Ending Date: —

Working hours ● Full-time 39h / Monday to Friday

Place of work ● Modern central offices are located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.

Salary 21.000 Euros gross per year + Variable 20% + Ticket Restaurant + Private Health

Insurance

Other information

Support with relocation and ID paperwork.

Application

Last date of application 1 de Junio, 2021

How to apply?

Job offer link:

https://www.randstad.es/candidatos/ofertas-empleo/oferta/norwegian-front-officeservice-advisor-intrum-fuengirola-malaga-2535186/

Contact person/

Angela María Mejía Rivera

Clara Bonet Pastor

E-mail angelamaria.mejia@randstad.es

clara.bonet@randstad.es

Nuria Cortés Hernández

nuria.cortes@randstad.es

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